Refund and Returns Policy
Consumer & Business Customers:
The following Refund and Returns Policy applies to Consumers (Business to Consumer: B2C) and Businesses (Business to Business: B2B) sales, respectively. If you are an individual and you are purchasing for purposes which are wholly outside a trade, profession, craft or business, for the purpose of these terms, you are a Consumer. In any other case, you are a Business for the purposes of this policy.
Business to Business (B2B) Sales:
The following applies to all products with these exclusions: Linea DH-360, DH-460, DH-650, Magnum MEC21, MEC23, MEC34, Trimfast RE3943, RE3946, RE3947, RE3971, RO3021, RO3022, RO3026, RO3027 and All Renz Binding Machines
Products may only be returned within 30 days of date of dispatch. If you wish to return a product to us, for any reason, it must be in a saleable condition and in its original undamaged packaging. It must also include any promotional or free items that have formed part of the original contract (order).
If you would like to return an item, please contact us so we can send you a Goods Return Form which you will need to fill in and include in your returned parcel. Should you fail to enclose the Goods Return Form we may not be able to refund the items until we are able to identify your order.
The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that the items are packed well and you use a service that can be tracked or recorded and which offers you the relevant insurance against damage or loss. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error.
After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note. The amount of the refund/credit will be the value of the items purchase price less any deductions.
Deductions will include any delivery charge we have incurred and a 15% handling charge for processing and re-stocking the return. The handling charge is calculated at 15% of the item(s) purchase price (excluding VAT).
Binding Machine Sales:
- Linea DH-360
- Magnum MEC21
- Trimfast RE3943
- All Renz
Please contact us if you wish to return any of these products.
As they are sent directly from the manufacturer, we will contact them to arrange the collection of the item from you. The item must be repackaged in its original packaging, which extends to the pallet it was delivered on, if applicable.
The cost of returning the item is down to you. We will advise you of this cost which will be deducted from the value of your refund/credit note along with a handling charge, which we will advise you of in advance of the return.
After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note.
Business to Consumer (B2C) Sales:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – You have the right to cancel your contract (order) up to 14 days, starting the day after the day on which you received your item(s).
You are under a duty to take reasonable care of the item(s). You are required to return the item(s) to us at your own cost and you are still responsible for them until they reach our warehouse.
We recommend that the items are packed well and you use a service that can be tracked or recorded and which offers you the relevant insurance against damage or loss.
We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error. Once your return has been safely received and inspected, you will receive a full refund including the original delivery charge, if applicable.
Our returns address is:
JFK Binding Supplies Ltd
Unit 4 Ryan Business Park