This document sets out the terms and conditions applicable to all sales by J.F.K. Binding Supplies Ltd, referred to in this document as 'we/our/us'. This includes sales through our website, by telephone, email and catalogue sales. We may change these terms and condtions at any time, without prior notification, and they will take immediate effect.
Payment: For the majority of our customers, we will need payment with your order - Payment of the price, delivery charges (if applicable) and VAT must be made at the same time you place your order.
Credit Accounts (offered to Schools & Local Authorities only) - Terms are strictly 30 days nett for approved account customers. We reserve the right in our absolute discretion to grant, refuse or suspend any credit facilities.
Declining Orders - We reserve the right to decline orders from any company or individual, for any reason, at our sole discretion. We may decline your order in whole or in part.
Force Majeure - We are not responsible for delay in supplying or delivering or failure to supply or deliver any products if due to unforeseen events beyond our reasonable control. We will advise you as soon as possible if there is going to be a problem in supplying and dispatching your order. We will ensure parcels are handed to our parcel carrier, Parcelforce, in a timely manner. The responsibilities and schedule for the delivery will be fulfilled by Parcelforce, we cannot be held liable for late deliveries.
Damage in Transit - Goods must be inspected immediately upon receipt and any claims for shortages or damage must be made in, writing, to us within 3 days of the delivery being signed for.
Business to Business (B2B) Sales:
- Returns: Products may only be returned within 30 days of date of dispatch. If you wish to return a product to us, for any reason, it must be in a saleable condition and in its original undamaged packaging. It must also include any promotional or free items that have formed part of the original contract (order). If you would like to return an item, please contact us so we can send you a Goods Return Form which you will need to fill in and include in your returned parcel. Should you fail to enclose the Goods Return Form we may not be able to refund the items until we are able to identify your order. The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that the items are packed well and you use a service that can be tracked or recorded and which offers you the relevant insurance against damage or loss. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error.
- Refunds: After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note. The amount of the refund/credit will be the value of the items purchase price less any deductions. Deductions will include any delivery charge we have incurred and a 15% handling charge for processing and re-stocking the return. The handling charge is calculated at 15% of the item(s) purchase price (excluding VAT).
- Please contact us if you wish to return any of these products. As they are sent directly from the manufacturer, we will contact them to arrange the collection of the item from you. The item must be repackaged in its original packaging, which extends to the pallet it was delivered on, if applicable. The cost of returning the item is down to you. We will advise you of this cost which will be deducted from the value of your refund/credit note along with a handling charge, which we will advise you of in advance of the return. After your return has been safely received and inspected, we will process a refund back to your original payment method or, for account customers, issue a credit note.
Business to Consumer (B2C) Sales:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - You have the right to cancel your contract (order) up to 14 days, starting the day after the day on which you received your item(s). You are under a duty to take reasonable care of the item(s). You are required to return the item(s) to us at your own cost and you are still responsible for them until they reach our warehouse. We recommend that the items are packed well and you use a service that can be tracked or recorded and which offers you the relevant insurance against damage or loss. We will only refund the returns delivery cost for an item which is faulty, damaged or sent to you in error. Once your return has been safely received and inspected, you will receive a full refund including the original delivery charge, if applicable.
JFK Binding Supplies Ltd
Unit 4 Ryan Business Park
VAT & Price Changes - All prices are exclusive of VAT. We reserve the right to change prices & product specifications without prior notification.
Last updated January 2019